Terms & Conditions

1. Orders are accepted via the website www.irenecarterecigs.com.au or by phone 0415689975

a) Placing an order is also a declaration that the customer agrees to the rules for using the online store.

2. We reserve the right to extend the period of shipment in the event of circumstances beyond our control.

3. Settlement of transactions are made  by bank direct deposit.

Refund policy

We have a 30 day money back guarantee. We will give you a full refund if you find the product to be faulty or not suitable in any way.

Delivery method & Policy

We deliver any products or services purchased from our website to the address noted in the order form. Delivery of goods occurs usually within 3 working days of us successfully receiving completed order and funds cleared. Orders placed in our online store are delivered to customers via Australian Post. A confirmation email will be sent to the customer’s email address once a successful order has been made. As our orders are tracked, we can provide tracking numbers upon request.

We are not responsible for any goods being damaged, lost, detained or misplaced during the postage process. We are not responsible for any restrictions based on local government regulation. We are not responsible for any incomplete, misleading or inaccurate postage details provided by the customer.